Southern Animal Health

We've been going to SAH for a few years for all of our foster dogs and they have always been wonderful. We now have an adopted rescue and he loves the vet! The vets have been efficient, honest and friendly, and the reception staff have always been friendly as well. We are moving away from the area next year, but we will definitely continue coming to SAH!

Money hungry and careless, do not recommend this clinic at all. I was made to wait with my cancer stricken paralysed crying in pain cat that needed to be seen and put to sleep urgently in waiting room for an hour because I had no appointment! Other non urgent customers went through to see vet while I was made to wait! The other customers looked at me in disbelief that my cat was crying in pain while they were ushered into their appointments. Trying to do what’s humanly right by my cat and yet the staff have no respect for this. I am so traumatised by what happened and to add insult to injury they wanted payment upfront so I did not leave without paying!! Disgusting end to a beautiful life. The vet was wonderful however front desk dark haired you know who you are stay away from her and this clinic!!! Disgusting front desk, disrespectful and rude with no understanding or compassion for life

My pug visited the clinic multiple times and was prescribed a combination of different medications of which did not help. He was inevitably hospitalised and kept overnight. Four days after discharge I have received no follow up on his condition. Communication was extremely poor throughout the entire process and I felt the care factor was minimal considering the ongoing issues we were experiencing. We still have no concrete diagnosis and I will be going elsewhere if the issue continues. I don't often write reviews but would like to warn people so they do not have the same stressful and disappointing experience, especially in relation to their much loved pets. EDIT: we ended up seeking a second opinion and within 2 hours the new clinic diagnosed our pug with terminal cancer. The cancer had spread everywhere. We had to put him to sleep. It is mind-blowing that this was not picked up upon hospital admission to Southern Animal Health. I also received several highly distressing emails following this review from the clinic, which placed blame on me for the failings of the clinic. Very much in line with the responses you see on the other critical reviews. Despite my many attempts to call and speak with a senior staff member I have received no return call and eventually received an email which terminated service with me. I informed the clinic manager that my dog was terminal and have not received any response whatsoever. I strongly urge anyone to reconsider attending this practice as I am completely traumatized and heartbroken from the experience.

I visited Southern Animal Health in 2021 with my 13-year-old pugalier, who's had chronic ear yeast infections. After paying for tests, fees, and medications, they assured us we could just call for future medication. However, when the issue recurred later, they insisted on redoing all the tests. Money hungry vet clinic with high prices, better to look elsewhere.